Turn Retention Into a Revenue Engine.
Proactive health scoring, automated renewal workflows, and expansion triggers that transform your CS team from firefighters into growth architects.
The only way to begin. No pitch, just diagnosis.
Key Value Drivers
Churn Prevention
Health scores and risk flags surfaced weeks before renewal. Act before customers signal they are leaving.
Expansion Revenue
Upsell and cross-sell triggers encoded into the customer journey based on usage and engagement.
Automated Playbooks
Lifecycle-stage workflows triggered by product adoption patterns, not manual CSM memory.
Seamless Handoffs
Full deal context carried from sales into onboarding. No more lost momentum post-close.
The Process
RevOps Audit
Assess your customer lifecycle, identify churn patterns, and map gaps in your post-sale experience.
Health Score Design
Build composite health scores using product usage, support data, engagement, and renewal timelines.
Playbook Automation
Deploy automated CS workflows for onboarding, adoption milestones, risk intervention, and renewal.
Expansion Engine
Encode upsell and cross-sell triggers based on usage thresholds, engagement patterns, and lifecycle stage.
Solutions Built for Customer Success
Customer Health Scoring
Composite scores from product usage, support, and engagement data updated in real-time.
Renewal Automation
Proactive renewal workflows that start weeks before the date, not the day of.
Onboarding Workflows
Structured post-sale handoff with automated milestone tracking and CSM task creation.
Expansion Triggers
Automated signals when accounts hit usage or engagement thresholds for upsell conversations.
Adoption Dashboards
Real-time visibility into product usage and engagement trends across your customer base.
Risk Intervention
Automated alerts and playbooks triggered when health scores drop below threshold.
How Data Flows Through the Revenue Engine
Encoded judgment engines that route, enrich, score, and act on data across every department
EXPLORE FURTHER
Where customer success teams go next
The services that build this, the adjacent department views, and the tools to start measuring today.
- Service
Revenue Operations Strategy
Fractional Head of RevOps for growth-stage B2B teams.
Read Revenue Operations Strategy - Service
BI & Revenue Intelligence
Forecasting, dashboards and the metrics that move revenue.
Read BI & Revenue Intelligence - Solution
RevOps for Operations Teams
Systems architecture, automation and data quality.
Read RevOps for Operations Teams - Solution
RevOps for Sales Leaders
Pipeline hygiene, deal inspection and rep productivity.
Read RevOps for Sales Leaders - Free Tool
RevOps Health Score
Score your revenue operations in 2 minutes.
Read RevOps Health Score - Product
ALPN PULSE
Continuous CRM monitoring for HubSpot data quality.
Read ALPN PULSE
Ready to Architect Your Revenue Engine?
The RevOps Audit is the only way to begin. We diagnose the fractures in your revenue system before prescribing a fix.
No pitch. Just a straight conversation about whether this is worth fixing.